KP&P

Call Center

- Expert engineers receive incidents, answer questions, and handle issues through remote controls.

- Onsite services are monitored including schedules, repair status through repair intranet.

Onsite Service

- Visiting service when a customer is available.

Happy Call Service

- Checking on the evaluation from the customer after the job is completed. If a customer is not satisfied, another visit to a store is paid to verify that issues are resolved.

One on One Service

- An engineer explains a repair process, details, and proceed it so as to improve reliability.

Remote Control

- Real time issue handlings and recovery through a remote control system.

Resident Support

- Resident engineers stand by in service locations to provide on hand support service.

Non-resident Support

- Non-resident support except resident engineers to provide continuous support service.

Maintenance Effect

- Minimize costs to employ specialists

- Saving time by prioritized allocation